Refund Policy
At Donnas Closet, customer satisfaction is important to us. Please carefully review this Return & Refund Policy before placing an order. By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms outlined below.
Return Eligibility
If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
To initiate a return request, please contact our customer support team at:
We strongly recommend inspecting and trying on your items immediately upon delivery to ensure they meet your expectations.
To qualify for a return, all items must:
- Be unworn and unused
- Be unwashed
- Be free from stains, odors, or damage
- Include all original tags and packaging
- Be returned in their original condition
Returns that do not meet these requirements may be rejected or subject to a reduced refund.
Non-Returnable Items
The following products are not eligible for return or refund:
- Customized or made-to-order items
- Personalized products
- Clearance or final sale items
- Fabric swatches or sample materials
- Fabric sold by the yard or meter
- Gift cards
- Products specifically marked as non-returnable at the time of purchase
Return Shipping
Customers are responsible for all return shipping expenses unless the item received is defective, damaged, or incorrect.
We recommend using a tracked and insured shipping service, as Donnas Closet cannot be held responsible for packages lost, delayed, or damaged during return transit.
Please retain your proof of postage until your refund has been completed.
Restocking Fee
For eligible returns that are not related to product defects, shipping errors, or quality issues, a restocking and processing fee of 20% of the purchase price may be deducted from the refund amount.
Original shipping charges and expedited shipping fees are non-refundable.
This policy helps us offset operational costs and supports our commitment to reducing waste and maintaining sustainable business practices.
Sustainability Commitment
Many products offered by Donnas Closet are produced specifically for each customer rather than mass-manufactured.
Because of this production model, we discourage purchasing multiple sizes or variations of the same item with the intention of returning unwanted products afterward.
To help customers make informed purchasing decisions, we provide detailed sizing information, product descriptions, and customer support assistance before purchase.
Exchanges
At this time, Donnas Closet does not offer direct exchanges.
If you would like a different size, color, or product, please return the eligible item according to this policy and place a new order separately.
This process allows us to maintain efficient order processing and ensure accurate inventory management.
Refund Processing
Once your returned package has been received and inspected by our team, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method used for the purchase.
- Processing typically takes 7–10 business days after inspection approval.
- Financial institutions may require additional processing time before the funds appear in your account.
You will receive confirmation by email once your refund has been completed.
Please note that actual processing times may vary depending on your payment provider and banking institution.
Damaged, Defective, or Incorrect Items
We strive to ensure every order arrives in excellent condition. If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 14 days of delivery.
When submitting a claim, please include:
- Your order number
- A description of the issue
- Clear photographs showing the defect, damage, or incorrect item
After reviewing your claim, we may offer one of the following resolutions:
- A replacement item
- A partial refund
- A full refund
- Store credit
The appropriate solution will be determined based on the nature of the issue.
Claims submitted after the 14-day reporting period may not be eligible for resolution.
Return Limitations
Donnas Closet reserves the right to refuse returns or refunds in situations including, but not limited to:
- Items showing signs of wear or use
- Washed or altered products
- Missing tags or packaging
- Products returned without prior authorization
- Fraudulent activity
- Excessive or abnormal return patterns
- Bulk purchases intended for temporary use
We reserve the right to investigate any return request before approval.
Product Care and Wear
Normal wear and tear resulting from use is not considered a manufacturing defect.
Damage caused by improper handling, misuse, accidental damage, exposure to chemicals, improper storage, or failure to follow care instructions is not covered under this policy.
Customers are responsible for following all product care guidelines provided with their purchase.
How to Return an Item
Step 1: Contact Customer Support
Email our customer service team at:
Please include:
- Order number
- Reason for return
- Supporting photographs if applicable
Our team will review your request and provide return instructions.
Step 2: Ship Your Return
Package the item securely and send it using a reliable shipping service.
We recommend using a tracked shipping method and keeping your shipping receipt until the return process has been completed.
Step 3: Inspection and Refund
Once the returned item arrives at our facility, it will undergo an inspection process.
If approved, your refund will be issued according to the terms outlined in this policy.
Cancellations
Orders may only be canceled before processing or production has begun.
Once production, packaging, or shipment preparation has started, cancellation requests may be denied or subject to administrative fees.
To request an order cancellation, contact:
as soon as possible after placing your order.
Contact Information
If you have any questions regarding returns, refunds, cancellations, or product concerns, please contact us:
Donnas Closet
Email: info@donna-closet.com
Our support team will be happy to assist you.
By placing an order with Donnas Closet, you agree to the terms outlined in this Return & Refund Policy.